Privacy Policy

Privacy Policy for https://custom-website.storysurge.net

Introduction

Welcome to the online home of Custom Website (referred to as ‘we’, ‘us’, or ‘the Company’). We are committed to maintaining a transparent and secure environment for our users, ensuring their privacy is respected at all times. This Privacy Policy outlines our practices regarding the collection, use, and protection of personal data in accordance with international and local privacy laws, including but not limited to:

  • Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA)
  • Quebec Law 25
  • The General Data Protection Regulation (GDPR) of the European Union (EU)
  • Brazil’s Lei Geral de Proteção de Dados (LGPD)
  • California’s Consumer Privacy Act (CCPA/CPRA)
  • Colorado’s Privacy Act (CPA)
  • Utah’s Consumer Sales Privacy Act (UCPA)
  • Connecticut’s Connecticut Transparency and Accountabilty Data Practice Act (CTDPA)
  • Virginia’s Consumer Data Protection Act (VCDPA)
  • South Africa’s Protection of Personal Information Act (POPIA)

Scope

This policy is applicable to all aspects of our online presence, including but not limited to:

  • Our official website at https://custom-website.storysurge.net
  • All applications and services offered by Custom Website
  • Any other platforms or services linked from our website (third-party sites are governed by their respective privacy policies)

Processing Activities

This policy describes the actions we take when:

  • You use any of our applications or services as an authorized user.
  • You visit and interact with our websites, including through browsing, account creation, or data submission.
  • We communicate with you via email, phone calls, texts (SMS), or other channels for marketing, transactional, or support purposes.

Personal Data Collection

We collect a range of personal information to provide and improve our services. The types of data we gather include:

  • Account Information: Details related to your user account, such as username, password, email address, and profile settings.
  • Payment Information: Transaction records, payment method details, and billing addresses for processing purchases or subscriptions.
  • Financial Information: Data about your financial status, credit card information (encrypted), and banking details (when provided for transactions).
  • Purchase Information: Records of products or services purchased, including quantities, prices, and delivery/billing addresses.
  • Mobile Device Identifiers: Unique device identifiers, IP addresses, and mobile app usage data to enhance user experience and analytics.
  • Location Data: Geolocation information from your device when you use our location-based services (with your consent).
  • Feedback: Comments, reviews, and responses provided by users regarding our products and services.
  • Social Media Information: Data collected from social media platforms when users interact with our content or share it (if accessible through user settings).
  • Product Information: Details about the products you view, search for, or purchase on our site. This includes product preferences, browsing history, and interaction logs.

We collect this data through direct user input, server logs, browser cookies, and other automated technologies. Additionally, we may receive personal information from third parties who assist us in providing services, subject to their privacy commitments.

Cookies

We use cookies (small text files stored on your device) for several purposes:

  • Strictly Necessary: These cookies are essential for the basic functionality of our website and apps, ensuring a seamless user experience.
  • Preference: Customizing user preferences, such as language settings, to provide tailored experiences.
  • Analytics: Tracking site usage and gathering statistical data to improve our services and understand user behavior.

Users can manage their cookie choices through our Cookie Manager, allowing them to control which types of cookies are accepted.

Retention and Deletion

The duration for which we store personal data varies depending on the purpose for collection:

  • We retain data as long as necessary for the fulfillment of the purposes for which it was collected, plus a reasonable period afterward for legal compliance or business needs.
  • Once the retention period expires, or when the purposes cease to apply, we delete or anonymize the personal data to ensure it is no longer identifiable to individual users.

Security Measures

We have implemented robust security measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction:

  • Data Encryption: We use encryption for both online transmission and storage of sensitive data.
  • Secure Third-Party Processing: We engage reputable third-party service providers who adhere to strict privacy and security standards.
  • Access Controls: Only authorized personnel have access to personal data, and they are bound by confidentiality obligations.

Children’s Privacy

Custom Website does not knowingly collect or solicit personal information from individuals under 18 years of age. If we learn that we have collected such data, we will take steps to delete it and notify affected parents or guardians.

Your Rights

Depending on your location, you may have certain rights regarding your personal data:

  • Access: Request access to the personal data we hold about you.
  • Correction: Ask for corrections if your data is inaccurate or incomplete.
  • Erasure: Demand the deletion of your personal data (subject to legal and business exceptions).
  • Data Portability: Receive a copy of your personal data in a structured, commonly used format.
  • Object: Object to the processing of your data for specific purposes.

To exercise these rights, please contact us using the details provided below.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

  • Email: [email protected]
  • Phone: +1 (123) 456-7890
  • Mailing Address: Custom Website, Inc., 123 Privacy Lane, City, State, ZIP Code

We reserve the right to update this policy at any time. Changes will be posted on this page with a revised effective date. We encourage users to regularly review this policy to stay informed about how we protect their personal information.